This Dispute Resolution Policy (“Policy”) sets out the principles, processes, and mechanisms by which Codoser.com (“Codoser,” “we,” “our,” “us”) handles and resolves disputes between users (authors, buyers, affiliates) and between users and the platform.
Our objective is to ensure that all disputes are handled promptly, fairly, transparently, and in compliance with applicable laws, thereby maintaining trust and integrity in the marketplace. This Policy applies globally to all users of the platform.
1. Scope of the Policy
1.1 This Policy applies to disputes involving:
2. Policy Objectives
2.1 The key objectives of this Policy are to:
3. Principles of Dispute Resolution
3.1 Codoser’s dispute resolution framework is based on:
4. Types of Disputes Covered
4.1 Disputes under this Policy may include, but are not limited to:
5. Exclusions
5.1 The following are not treated as disputes under this Policy:
6. Dispute Resolution Hierarchy
6.1 Disputes follow a three-tier escalation model:
7. Time Limits for Filing Disputes
7.1 Users must file disputes within:
8. How to File a Dispute
8.1 Disputes must be filed through the official platform interface, providing:
9. Acknowledgment of Disputes
9.1 Upon filing, Codoser acknowledges the dispute within 2 business days and assigns a unique case number.
9.2 Users receive confirmation and information on the next steps.
10. Informal Negotiation Stage (Level 1)
10.1 At this stage, the disputing parties attempt to resolve the issue directly via platform communication tools.
10.2 Codoser encourages good-faith negotiation to reach a mutually acceptable resolution.
10.3 If unresolved within 7 days, the dispute escalates to formal mediation.
11. Platform Mediation Stage (Level 2)
11.1 Codoser’s Dispute Resolution Team mediates disputes neutrally.
11.2 Mediation involves reviewing evidence, platform policies, and communications.
11.3 Both parties may present additional information during this stage.
12. Timelines for Mediation
12.1 Platform mediation typically concludes within 15 business days, unless extended due to complexity.
12.2 Users are notified of progress and any extensions.
13. Decision at Mediation Stage
13.1 Decisions are based on:
14. Arbitration Stage (Level 3)
14.1 If mediation fails, parties may refer the dispute to arbitration, unless prohibited by law.
14.2 Arbitration may be conducted:
15. Governing Law of Arbitration
15.1 Arbitration is governed by Indian law, unless the parties mutually agree on another jurisdiction in cross-border cases.
15.2 Seat of arbitration defaults to Pune, Maharashtra, India, for platform-related disputes.
16. Costs of Arbitration
16.1 Each party bears its own legal and arbitration costs unless otherwise determined by the arbitrator.
16.2 In consumer disputes, Codoser may bear reasonable costs for platform-mediated arbitration where legally required.
17. Evidence Standards
17.1 Parties must provide clear, relevant, and verifiable evidence to support their claims.
17.2 Fabricated or misleading evidence may result in dismissal of the dispute and possible sanctions.
18. Confidentiality of Proceedings
18.1 All mediation and arbitration proceedings are confidential, except where disclosure is legally mandated.
18.2 Parties may not publish or disclose details without prior written consent.
19. Interim Measures
19.1 Codoser or arbitrators may issue interim measures, such as freezing payouts or suspending accounts, to prevent further harm while the dispute is pending.
20. IP and DMCA Disputes
20.1 Intellectual Property disputes follow procedures outlined in the IP/DMCA Policy.
20.2 Takedown and counter-notice mechanisms apply before or during dispute resolution as appropriate.
21. Refund and Cancellation Disputes
21.1 Refund-related disputes are handled according to the Refund & Cancellation Policy, integrated into this framework.
21.2 Buyers must comply with refund conditions to initiate such disputes.
22. Payment and Tax Disputes
22.1 Disputes regarding payments, fees, or taxes follow the Payment, Fees & Tax Policy.
22.2 Financial records and payment gateway logs serve as primary evidence.
23. Affiliate Commission Disputes
23.1 Affiliate disputes regarding unpaid or withheld commissions are subject to this Policy, provided sufficient evidence (e.g., referral data, traffic logs) is supplied.
24. Account Suspension or Termination Disputes
24.1 Users may dispute account suspensions or terminations if they believe the action was incorrect.
24.2 Evidence must demonstrate compliance with platform policies to overturn suspensions.
25. Fraud and Security Disputes
25.1 Disputes arising from alleged fraud, unauthorized activity, or account compromise are investigated alongside the Risk Management & Fraud Prevention Policy.
25.2 Security logs, KYC records, and IP addresses may be reviewed as evidence.
26. Cross-Border Disputes
26.1 Cross-border disputes are handled in accordance with:
27. Appeals
27.1 Parties dissatisfied with mediation or arbitration outcomes may appeal decisions in accordance with the applicable arbitration law or court procedures.
27.2 Appeals do not automatically stay enforcement unless ordered by competent authority.
28. Enforcement of Decisions
28.1 Platform-mediated decisions are enforced through internal mechanisms (e.g., payouts, refunds, suspensions).
28.2 Arbitration awards are legally enforceable through competent courts under the Arbitration and Conciliation Act or equivalent foreign laws.
29. Timelines for Resolution
29.1 Codoser aims to resolve disputes as follows:
30. Integration with Other Policies
30.1 This Policy is integrated with:
31. Good Faith Requirement
31.1 All parties involved in disputes are expected to act in good faith, provide honest information, and avoid deliberately obstructive behavior.
31.2 Bad faith conduct, such as withholding evidence or making malicious claims, may result in dismissal of the dispute or penalties under platform rules.
32. Frivolous or Abusive Disputes
32.1 Codoser reserves the right to reject or close frivolous, repetitive, or abusive disputes.
32.2 Users engaging in repeated abusive filings may face account restrictions or termination.
33. Consolidation of Related Disputes
33.1 Multiple disputes involving the same parties or issues may be consolidated for efficient resolution.
33.2 Consolidation helps avoid conflicting decisions and reduces procedural delays.
34. Multi-Party Disputes
34.1 If a dispute involves more than two parties (e.g., buyer, multiple authors, affiliate), the platform may include all relevant parties in the mediation or arbitration process.
34.2 Multi-party disputes follow the same timelines, with additional coordination as required.
35. Appointment of Arbitrators
35.1 Arbitrators are appointed based on:
36. Arbitration Rules and Procedures
36.1 Unless otherwise agreed, arbitration follows the Indian Arbitration and Conciliation Act, 1996 for domestic disputes and UNCITRAL Arbitration Rules for international cases.
36.2 Arbitrations may be conducted online to reduce costs and delays.
37. Language of Proceedings
37.1 The default language of mediation and arbitration is English, unless mutually agreed otherwise by all parties.
37.2 For international disputes, translation support may be provided at the parties’ cost.
38. Representation
38.1 Parties may represent themselves or appoint legal representatives during arbitration.
38.2 All representatives must have proper authorization to act on behalf of the parties.
39. Interim Relief
39.1 Codoser or the arbitrator may grant interim relief where urgent action is required to prevent irreparable harm (e.g., fund freezing, content takedown).
39.2 Interim measures do not determine the final outcome but preserve parties’ rights.
40. Confidentiality of Settlements
40.1 Settlement agreements reached during mediation or arbitration are confidential, except where disclosure is required by law or regulatory bodies.
40.2 Breach of confidentiality may result in legal consequences.
41. Binding Nature of Decisions
41.1 Platform-mediated decisions and arbitration awards are binding on the parties under applicable laws and platform agreements.
41.2 Non-compliance may result in enforcement through courts or platform actions.
42. Enforcement Across Jurisdictions
42.1 Arbitration awards are enforceable in foreign jurisdictions under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards.
42.2 Parties agree to cooperate in good faith to facilitate cross-border enforcement.
43. Platform’s Right to Intervene
43.1 Codoser reserves the right to intervene in disputes where:
44. Suspension of Transactions During Disputes
44.1 Codoser may temporarily suspend related transactions, payouts, or content availability during dispute proceedings to prevent further complications.
45. Record-Keeping
45.1 All dispute records, including evidence, communications, and decisions, are securely stored for at least 5 years or longer if required by law.
45.2 Records are maintained to support appeals, audits, or regulatory investigations.
46. Interaction with Law Enforcement
46.1 If a dispute involves alleged criminal activity (e.g., fraud, IP theft), Codoser may refer the matter to law enforcement agencies and cooperate with investigations.
47. Limitations of Platform Liability
47.1 While Codoser facilitates dispute resolution, it is not a court of law.
47.2 Platform decisions are based on policies, evidence, and contractual terms.
47.3 Codoser is not liable for indirect, incidental, or consequential damages arising from disputes, except as required by applicable law.
48. Regulatory Dispute Escalation
48.1 In some jurisdictions, users may have the right to escalate unresolved disputes to regulatory or consumer protection authorities (e.g., Indian Consumer Protection Authority, EU consumer agencies).
48.2 Codoser will cooperate with such bodies in accordance with applicable laws.
49. Class Action Waiver
49.1 By using Codoser, users agree to waive the right to participate in class actions or collective proceedings, except where prohibited by law.
49.2 Disputes must be resolved on an individual basis.
50. Limitation of Claims
50.1 No dispute claim may be brought after 12 months from the date the cause of action arose, unless otherwise required by law.
50.2 Claims filed beyond this limitation period may be barred.
51. Force Majeure Impact on Dispute Resolution
51.1 If dispute proceedings are delayed due to force majeure events (e.g., natural disasters, political unrest, cyberattacks), timelines may be reasonably extended.
52. User Responsibility
52.1 Users are responsible for maintaining proper records of their transactions and communications, which may be required for dispute resolution.
52.2 Failure to provide relevant information may weaken a party’s position.
53. Mutual Settlement Encouragement
53.1 Codoser encourages parties to seek amicable settlements at any stage of the dispute process.
53.2 Settlements reached voluntarily are recorded and binding.
54. Transparency of Policy
54.1 This Policy is publicly available on the platform to ensure transparency and inform users of their dispute resolution rights and obligations.
55. Policy Review and Updates
55.1 This Policy is reviewed periodically to reflect legal developments, user feedback, and industry best practices.
55.2 Significant updates are communicated through platform notifications.
56. Non-Waiver
56.1 Failure by Codoser to enforce any provision of this Policy shall not be construed as a waiver of its rights to enforce the same or any other provision in the future.
57. Severability
57.1 If any clause of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
57.2 Invalid provisions will be replaced with legally valid terms closest in intent.
58. Governing Law and Jurisdiction
58.1 This Policy is governed by Indian law, including the Arbitration and Conciliation Act, 1996, and relevant international arbitration treaties.
58.2 Jurisdiction for legal proceedings is Pune, Maharashtra, India, unless otherwise agreed for cross-border cases.
59. Policy Modifications
59.1 Codoser may modify or update this Policy at any time to reflect legal, operational, or regulatory changes.
59.2 Updated versions are published on the platform, and continued use implies acceptance.
60. User Acknowledgment
60.1 By using Codoser, users acknowledge that they have read, understood, and agreed to this Dispute Resolution Policy.
60.2 Compliance with this Policy is mandatory for authors, buyers, affiliates, and other platform participants.
